Cueli

Privacy Policy

Last updated: May 2025

1. Information We Collect

We collect information you provide directly to us, such as:

  • Account information (name, email address, password)
  • Business information (business name, address, phone number)
  • Appointment and client data you create within the Service
  • Payment information (processed securely by our payment provider)

We also collect information automatically when you use the Service, such as usage data, log files, and cookies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Service
  • Send appointment confirmations and reminders to your clients
  • Send you service-related emails and updates
  • Respond to your support requests
  • Detect and prevent fraudulent or abusive activity
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating the Service (such as email delivery, payment processing, and cloud hosting), subject to confidentiality agreements.

We may disclose information if required by law or to protect the rights, property, or safety of Cueli, our users, or others.

4. Your Client Data

Data about your clients (names, phone numbers, appointment history) that you store in Cueli is your data. You retain ownership and control. We process it only to provide the Service to you. Upon account deletion, your client data is removed from our systems within 30 days.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how the Service is used. You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us or deleting your account in settings.

8. Third-Party Services

The Service integrates with third-party providers such as Supabase (database), Resend (email), and Meta (WhatsApp). Each provider has its own privacy policy governing how they handle data.

9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will remove it.

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict our processing of your data
  • Data portability

To exercise these rights, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or by a prominent notice on the Service. Continued use after changes means you accept the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us.