Support Center

Answers for salon and barbershop owners. Can't find what you need? Contact us.

Frequently Asked Questions

How do I reduce no-shows at my salon or barbershop?

No-shows are the biggest revenue leak for salons. Cueli attacks them from two sides: automatic reminders and upfront deposits. Every client gets a WhatsApp or email reminder 24 hours before their appointment - most salons see no-shows drop by more than half within the first month. You can also require a deposit at booking, so clients have a financial commitment before they confirm. Set this up once and it runs every day without any action from you.

How do I take online bookings for my salon or barbershop?

Sign up for Cueli, enter your services and working hours, and your booking page is live. Clients can book 24/7 from a link you share on Instagram, WhatsApp, or your website. Each booking sends an automatic confirmation, and Cueli blocks out taken slots so you're never double-booked. The whole setup takes about 5 minutes. There's a 3-month free trial - no credit card needed.

How do I send automatic WhatsApp reminders for appointments?

In Cueli's Settings, connect your WhatsApp business number. Once connected, every confirmed appointment gets an automatic WhatsApp message 24 hours before. Clients can reply directly to your WhatsApp, which keeps the conversation natural. If WhatsApp isn't set up, Cueli falls back to email reminders automatically - no appointments go without a reminder.

What is the best booking app for a salon in Dubai or the UAE?

Most global booking apps (Fresha, Booksy, Vagaro) aren't built for the UAE market - no Arabic, no AED pricing, no WhatsApp integration, and many take a cut of your revenue. Cueli was built specifically for salons and barbershops in the UAE. It supports Arabic booking pages, sends WhatsApp reminders, prices in AED, and doesn't take a commission on your bookings. You keep 100% of what you earn.

How do I collect a deposit when a client books an appointment?

Go to Settings, then Billing, enter your Stripe keys, and set a deposit percentage. Clients pay the deposit automatically when they confirm their booking - no extra steps for you or them. You choose whether it's a partial deposit (e.g. 20%) or full payment upfront. The money goes directly to your Stripe account. Clients who pay a deposit cancel far less often.

How do I manage walk-in clients alongside booked appointments?

From the Appointments page in your dashboard, tap the Walk-in button to add a walk-in client in seconds. Cueli blocks the time slot immediately so your team doesn't double-book. You can mark each visit as Arrived or No-show with one tap to keep your records clean. Walk-in data shows up in your reports so you can track the split between online bookings and walk-ins over time.

Can clients book appointments in Arabic?

Yes. Cueli booking pages are fully bilingual in Arabic and English. Clients can switch languages and the interface adjusts to a right-to-left layout for Arabic. You set up your services once and both language versions update automatically. This matters a lot for salons in the UAE where many clients prefer to read and interact in Arabic.

How does Cueli compare to Fresha or Booksy?

The key differences: Cueli is built for the UAE market with Arabic support, WhatsApp reminders, and AED pricing. Fresha and Booksy are global platforms that don't offer native WhatsApp integration and aren't optimized for Arabic-language clients. Cueli also doesn't take a marketplace commission - you own your client relationships and keep all your booking revenue. After the 3-month free trial, pricing starts at AED 99/month.

How do I share my salon booking link with clients?

Your booking link (e.g. cueli.app/book/your-salon) is shown in your dashboard. Paste it into your Instagram bio, WhatsApp status, or website. From the QR Code section, download a printable QR code to put on your counter, mirrors, or business cards. Clients scan it and land directly on your booking page. Most salons place a small QR stand at the front desk and mention it during checkout.

Is Cueli free? What does it cost?

Cueli is free for 3 months with no credit card required. After the trial, plans start at AED 99/month for solo stylists, AED 199/month for salons with up to 5 staff, and AED 399/month for unlimited staff. There are no per-booking fees and no marketplace commissions - you keep everything you earn.

Does the free trial require a credit card?

No. Your 3-month free trial starts the moment you create your account. No credit card, no commitment. You only need payment information when you decide to continue after the trial. If you choose not to upgrade, your account simply stops accepting new bookings - your data is kept for 30 days so you can export it.

Is my client data secure?

Yes. All data is encrypted in transit and at rest. Cueli uses Supabase, a secure database platform with row-level security, meaning each business's data is completely isolated. We never sell or share your client data. You can export or delete your data at any time.

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